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We can provide all our customers with both Helpdesk (1st line support) and Application support (2nd line support).

The Helpdesk provides a first point of contact and a process for change and problem management.

The Helpdesk is staffed between 09:00 and 17:00 Monday to Friday excluding bank holidays.

We aim to respond to 99.9% of all calls to the Helpdesk within the target response time and resolve at least 80% of calls within the target resolution times during support hours.